Employment Opportunity

Customer Service Representative I

Customer Service Representative I

Are you looking for an alternative to the standard corporate structure?  Consider joining our team of dedicated customer service professionals, located in historic downtown Hudson, WI.

Position Purpose:

Provide outstanding and professional customer service by processing customer orders with a high level of accuracy and efficiency. 

Key Accountabilities:

  • Receive, review and process customer purchase orders using ERP system.
  • Confirm orders to customer within 24 hours of receiving their purchase order.
  • Arrange shipping when requested by customer.
  • Communicate order discrepancies to customers, truck brokers and account reps and work to resolve issues with a sense of urgency.
  • Be an internal source of knowledge about our customers and their requirements.
  • Monitor the order status report at key steps to insure on time delivery.
  • Develop strong working relationships with our customers, vendors and colleagues.
  • Collaborate closely with account reps and other departments as needed.
  • Other projects as assigned.

Required Skills & Experience:

  • Minimum two (2) years recent customer service experience in an office setting; food, beverage or transportation industry experience preferred.
  • High School Diploma or equivalent required; college preferred.
  • Exceptional level of interpersonal and communication skills (written & verbal), including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events in a calm and professional manner.
  • Proven ability to function well in a fast-paced team oriented environment.
  • Ability to prioritize tasks and meet ever changing, multiple deadlines.
  • A high level of commitment to accuracy and detail; strong analytical skills.
  • Excellent computer skills using MS Office Suite and the Internet; experience with ERP systems helpful.
  • Ability to learn quickly and retain multitudes of information required to perform job responsibilities.

Other Attributes:

  • Dependability and strong work ethic.
  • Enthusiastic, self-motivated professional with a passion for building/maintaining customer and vendor relationships.
  • Energetic, friendly and kind with a positive outlook on life.
  • Inquisitive and open minded.
  • Ability to adapt to the changing needs of a dynamic, growing industry. 

We offer a unique office setting in historic Hudson, WI.  Our benefit package includes: Health Insurance (EE premium 100% paid by ER) with Health Savings Account and potential employer contribution; Life/ADD/STD/LTD insurance (EE premium 100% paid by ER); 401k with 3% contribution; vacation and sick time; company holidays, Optional Voluntary Life & ADD (paid by EE), potential for annual bonus and profit sharing.  Hours are 8:00 a.m. to 5:00 p.m. M-F.  Salary is DOQ.  Email resume with cover letter & salary requirements to: Karen@ciranda.com; or, mail to: Ciranda, Inc., Attn: Karen, 221 Vine Street, Hudson, WI 54016. No Calls Please.

Part / Full Time: